Basingstoke 01256 336100

Patient Support Advisor

  • Location

    Northampton

  • Salary

    £20K - £25K

  • Contract

    Permanent

  • Reference

    559

Patient Support Advisor 


£25K (FTE, DOE) + Excellent Benefits


Location: Northampton


(Part time working considered)


Our client is an inspirational organisation, renowned for providing highly innovative, quality products to support patients with specialist continence needs.


1-1   Healthcare are excited to be working with this client to recruit a Patient Services Support Assistant to provide advice and support to customer over the phone


As a Patient Support Advisor, you will be responsible for providing customers, which will include patients and Healthcare Professionals with guidance, support and information on the organisation’s product portfolio whilst ensuring the continued positive patient experience associated with this organisations product and services.


Key duties and responsibilities;



  • Answer all incoming helpline calls

  • Accurately process sample requests

  • Manage and maintain the customer database

  • Provide advice on how to fit/use products

  • Carry out follow up calls

  • Build strong customer relationships

  • Assist with marketing campaigns


 Essential skills;



  • Experience of caring for people with sheaths or indwelling catheters in a clinical environment

  • Nursing or HCA experience

  • Urology experience

  • Caring and empathetic nature

  • Self-motivated

  • Good attention to detail

  • Good listener

  • Good organisation and time management skills

  • Proficient in MS Office and database management


To apply for this exciting role Patient Support Advisor please click on the link below.


Whilst we strive hard to reply to each application personally, this may not always be possible. Therefore if you have not heard from us within 5 working days please assume you have not been successful on this occasion, however, we welcome your application for other roles you feel may be suitable.


 

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